Frequently Asked Questions

Everything you need to know about shopping with Lifely

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $50. Standard delivery typically takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return any unused item in its original packaging within 30 days of delivery for a full refund or exchange.

How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

Lifely accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working diligently to expand our logistics network to more international destinations soon.

How do I contact customer support?

Our dedicated support team is here to help. You can reach us via the live chat on our website, email us at support@lifely.com, or call our toll-free number Monday through Friday, 9 AM to 6 PM EST.